Returns Policy

Returns Policy main image Returns Policy image

WHAT can be returned?
If you received the wrong Product or you received a damaged product please let us know and we’ll arrange the return at our own cost.

Do you accept returns due to Change of Mind?

We're happy to accept a change of mind return as long as:

  • Products are not used and still in the original packaging.
  • A restocking fee will apply to cover the original shipping paid from us to you, if the product is free shipping then a 20% Restoking fee will apply
  • Return shipping from you to us is not covered by us.
  • items must be returned within 14 days of receiving them


WHEN do items need to be returned by?
All Products must be returned within 14 days from the date of purchase.

WHERE do items need to be returned to?
Please contact us prior to sending any item back and we’ll supply the address and the procedure to return it.

HOW do customers return items?
You’ll need to provide a copy of the Tax Invoice or any proof showing that you purchased the item from us. You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund or credit.

SHIPPING for returns?
Original shipping costs are non refundable.

CREDIT for returns?
Refund will be given using the same payment method used when the item was purchased.

Packing materials?
All Items need to be in the original packaging for the return to be accepted

 

A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.