Welcome to Waladi. By accessing or using our website, products, and services, you agree to comply with and be bound by the following terms and conditions. If you do not agree, please do not use our website.

1. General Use

• The content on this website is for general information only and may change without notice.
• While we aim to provide accurate and up-to-date information, we make no guarantees about completeness, accuracy, or suitability. Your use of this site is at your own risk.
• This website contains material owned or licensed by Waladi, including design, text, graphics, and images. Reproduction is prohibited without prior permission.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

2. Orders & Payments

• All orders are subject to acceptance and product availability.
• Prices are listed in Australian dollars (AUD) and include GST where applicable.
• Full payment must be received before goods are dispatched.

3. Shipping & Delivery

• We aim to dispatch orders promptly. Shipping times provided are estimates only and may vary.
• Once dispatched, delivery is handled by third-party carriers, and delays outside our control are not our responsibility.

4. Returns & Refunds

• Our Refunds & Returns Policy forms part of these terms and conditions. Please review it for details.
• Nothing in these terms excludes your rights under the Australian Consumer Law (ACL).

5. Consumer Guarantees

• Our goods come with guarantees that cannot be excluded under the ACL.
• You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
• You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

6. Promotions, Discounts & Coupon Codes

• From time to time, Waladi may offer discounts, coupon codes, or promotional offers.
• Unless otherwise stated, promotions cannot be combined with other offers or applied to past orders.
• Coupon codes must be entered at checkout to be valid and cannot be applied retrospectively.
• Promotions are subject to availability and may be changed or withdrawn at any time without notice.
• Expiry dates, usage limits, and exclusions (including sale items, bundles, and gift cards) will be specified at the time of the offer.
• Waladi reserves the right to cancel or refuse any order that does not comply with promotion terms.
• Promotions and coupon codes do not affect your rights under the ACL.

7. Limitation of Liability

• To the fullest extent permitted by law, Waladi is not liable for any indirect, incidental, or consequential damages arising from use of our products or website.
• This limitation does not apply to liability for faulty products as required under the ACL.

8. Analytics, Cookies & Privacy

• We use cookies and tracking technologies (including Google Analytics, Facebook Pixel, and Microsoft Clarity) to improve our website and advertising.
• By using our site, you consent to the collection and use of data as outlined in our Privacy Policy.

9. Links to Other Websites

• Our website may contain links to third-party websites for your convenience. We do not endorse these sites and are not responsible for their content.

10. Amendments

• We may update these terms from time to time. Continued use of our website constitutes acceptance of the updated terms.

11. Governing Law

• These terms are governed by the laws of Australia. Any disputes will be subject to the jurisdiction of the Australian courts.

11. Communications & Feedback Requests

We may contact you after your purchase to request feedback or a product review. These communications are part of our customer service process and not considered marketing. You can opt out of future review requests at any time.